‘I am deaf and mute’: Differently-abled Zomato delivery partner inspires internet with his dedication

28.09.2025
Stuti, the customer, posted a screenshot on X showing a message she received before her order arrived.

A heartwarming Zomato delivery story is winning hearts online after a customer shared her experience with a differently-abled partner. Stuti, the customer, posted a screenshot on X showing a message she received before her order arrived.

The system notification had informed her that the delivery partner was both speech- and hearing-impaired, suggesting she use the chat option instead of calling. Soon after, the partner himself wrote: “Hello. I am deaf. I can’t listen and mute. I will message you, see please.”

Stuti captioned the post, “Things men do for their family!” and social media users quickly flooded it with praise, applauding not just the delivery partner’s dedication but also Zomato’s inclusive approach to its workforce.

In the comments, a user wrote, “the best part is he is putting effort rather than making excuses to make his life better even after such challenges.”

Another user shared, “Last week, a delivery guy approached my door. He had a leg amputated and was on crutches. I told him he should’ve called me at the gate so I could have come do

wn to pick up the order, since our housing society is large, it’s a long walk from the gate to the door, and security doesn’t allow vehicles inside. @zomato should consider mentioning delivery partners’ physical conditions in the app, so that customers can be supportive if they wish.”

A third person shared, “This is why I always tip well. Never know what someone is going through to bring you that food.” A fourth individual suggested, “There should be a feature in the app for specially-abled persons. I’m guessing that every time they pick up an order, they face the hassle of messaging the customer. This should be automated by default.”