15.12.2025
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Zomato's new film celebrates its 1,000+ hearing/speech-impaired delivery partners, urging customer empathy through simple acts like sign language. Separately, WOTR, with Walmart Foundation, trains rural women as drone pilots for climate-smart farming. Both initiatives highlight inclusive growth and empowerment by combining technology with empathy in diverse settings.
India’s food delivery platform Zomato has released a poignant new film celebrating the resilience, dignity, and everyday courage of its hearing and speech-impaired delivery partners, while underscoring how simple acts of kindness can make a powerful difference.
Launched to mark the International Day of Persons with Disabilities, the film follows the journey of Rakesh, one among more than 1,000 hearing and speech-impaired delivery partners currently working with Zomato. Through his story, the film sheds light on the silent challenges faced by persons with disabilities in the gig economy—and the quiet strength with which they navigate them daily.
A story of resilience on the road
The film captures Rakesh as he goes about his routine deliveries, negotiating traffic, navigating locations, and fulfilling orders with professionalism, despite his hearing impairment. While customers often leave words of appreciation through the app, the film poignantly shows how this gratitude does not always reach him in a way he can truly experience.
This emotional gap forms the heart of the narrative.
The turning point comes in the film’s closing moments, when a young customer uses sign language to thank Rakesh for his delivery. The gesture is prompted by a simple sign-language tutorial available on the Zomato customer app—designed to help users express gratitude more inclusively.
The brief exchange, silent yet deeply expressive, highlights how small, thoughtful interventions can foster empathy and human connection.
Advancing inclusion in the gig economy
According to Zomato, as of October 2025, the platform has onboarded over 5,000 persons with disabilities (PwDs) as delivery partners across India. This includes more than 1,000 partners with hearing and speech impairments, reflecting a conscious effort to make the gig economy more inclusive.
By integrating accessibility features and awareness tools into its app, Zomato aims to create an ecosystem where delivery partners feel seen, respected, and valued—not just as workers, but as individuals.
Such initiatives resonate strongly in urban centres like Bengaluru, where app-based delivery services form a vital part of everyday life and where conversations around inclusive employment are gaining momentum.
Small gestures, lasting impact
The film also carries a broader message for customers: inclusion does not always require grand gestures. Sometimes, learning a few signs or acknowledging someone in a way they can fully perceive can make all the difference.
In doing so, the campaign encourages users to go beyond ratings and tips, and engage with delivery partners as fellow human beings—an idea that aligns closely with evolving conversations around dignity of labour in India’s rapidly expanding platform economy.
Rural women trained as drone pilots for climate-smart farming
In another initiative highlighting inclusion and empowerment, the Watershed Organisation Trust (WOTR), a non-profit focused on rural development and climate-resilient agriculture, has partnered with the Walmart Foundation to train rural women as professional drone pilots.
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The programme aims to place women at the centre of agricultural innovation, equipping them with technical skills while promoting gender equity and sustainable farming practices.
Technology-led empowerment at the grassroots
Under the initiative, Farmer Producer Organisations (FPOs) are supported to purchase agricultural drones for collective use. With funding from the Walmart Foundation, women from rural communities are trained to operate these drones for precision spraying, crop monitoring, and data-driven decision-making.
The model not only reduces input costs and improves efficiency for farmers, but also creates new livelihood opportunities for women—traditionally excluded from technology-intensive roles in agriculture.
From Maharashtra to a national vision
The project was initially launched in Jalna and Dharashiv districts of Maharashtra under the ProRISE project. Encouraged by early success, WOTR plans to expand the initiative to other parts of the country, including regions vulnerable to climate stress and agrarian distress.
By combining climate resilience with women-led technological adoption, the programme offers a scalable blueprint for inclusive rural development.
Inclusion as a shared responsibility
Together, these two initiatives—from urban delivery platforms to rural farmlands—underscore a common theme: inclusive growth thrives when technology is paired with empathy.
Whether it is a customer learning sign language to thank a delivery partner, or a rural woman piloting a drone over her community’s fields, these stories reflect a quiet but transformative shift in how inclusion is being reimagined across India.